What is the primary role of an insurance adjuster?

The primary role of an insurance adjuster is to investigate claims and determine the amount of money the insurer should pay. This involves evaluating the details of the claim submitted by the policyholder, gathering relevant information such as statements from witnesses, inspecting damaged property, and reviewing police reports or medical records if applicable. The adjuster assesses the extent of the insurer's liability based on the policy terms and conditions, ensuring that claims are handled fairly and in accordance with the insurance contract.

This process is critical as it directly impacts the insurer's financial responsibility and the policyholder's compensation. The adjuster serves as a mediator between the insurance company and the claimant, aiming to resolve claims efficiently and accurately.